Can I change my delivery address?
When you check your order on your account page, if the order status is "Preparing", you can change address by calling our customer relations. If the order has been shipped, you can't chage the delivery address.
When will you deliver my order?
Our customer representatives shall prepare and ship the products to deliver them as soon as possible and without any problems. After we receive your order request, you shall get your order within an average of 1-5 days.
My order is shipped. How can I track it?
After your order request reaches our system without any problems, an e-mail specifying the details of your order shall be sent to your e-mail address you specified when registering into our system. You may follow your orders placed at our website at “my orders” section of “my account” page after logging in.
How much is the shipping fee?
For all over Turkey, shipping discount would be fix 9,95 TL. Free shipping on orders over 150 TL and up.